5.1x Installation and Upgrade Guide

This guide has been created to provide;

  •  A high level overview of Client Care Desktop (CCD) components
  • An understanding of installation types
  • A Step by Step guide to installation and upgrade

We recommend that installations and upgrades are performed by personnel who have a good understanding of your infrastructure, such as an internal or external IT department.

Please refer to the relevant section of the guide depending on which task you are completing.

If you have opted for an unassisted installation and have questions regarding this document, please contact our application support team on 0800 028 0033 before you start the process.

CCD 5.1x Installation and Upgrade Guide.pdf