If a commission receipt is reconciled in error, CCD will allow it to be 'unpicked' to allow correct reconciliation.
Once a receipt has been reconciled it will show in the Settlements area in Admin > Commissions:
Click onto the settled receipt that needs to be unreconciled:
Use the Unreconcile this receipt and remove from settlements. This will produce a pop up message:
Confirm Yes. Once done a further message will appear:
Click OK. The settlement will now be found in Receipts in the left hand menu as a part-reconciled receipt:
To remove an item of commission which has been incorrectly reconciled on this receipt, click onto the Allocated tab:
Click on the item which needs to be unreconciled: Use the Un-allocate this item from the receipt. This will undo the reconcile and put this item of commission back into the Amounts due queue waiting for reconciliation.