As an Administrator, How do I reset a users password?

If you are setup as an Administrator within CCD, you can change users passwords.

Navigate to Setup> Staff List and click into the user you would like to reset:

The following message will appear:

Click 'OK' and it will reset the users password to the default password 'password' 

Note: If you have set your default password to something different under Setup> Staff List> Options, make sure they enter this password instead. If you don't remember this, you can change the default password by clicking on the lock icon next to 'Temporary default password' within the options area.

When the user logs into Client Care Desktop, they will need to add the default password and they will be prompted to change it.