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Version 5 or above
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Synaptic Client Care Desktop
Version 5 or above
Version 4 or below
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Synaptic Suite
Synaptic Client
Synaptic Risk and Risk Profiling
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Synaptic Product and Fund Research
Synaptic Suite Settings
Data and Application Security
Synaptic Client Care Desktop
Version 5 or above
Version 4 or below
Home
Glossary
Synaptic Suite
Synaptic Client
Client - Getting Started
Synaptic Software Client User Guide
Synaptic Software Client Administration Guide
Getting started - Client Module & ATR Questionnaire
Getting Started - Creating Holdings
Top Tip - Adding a Portfolio into a Holding
Improved Client Search
Application Tabs
Creating New Clients
Adding & Removing Users from the Client Module
Attitude to Risk (ATR)
Creating Holdings
Custom Asset Types
Finding an Existing Client
Setting Vitality Client Status within Comparator
Client - Have a Question?
How do I add funds to a Manual Fund List?
How do I add Manual Asset Classes?
How do I add a Self Invested Personal Pension (SIPP)?
How do I add a Platform?
How do I create a policy report?
How do I create an Accumulation Goal?
Synaptic Risk and Risk Profiling
Synaptic Risk Rating User Guide
Introduction to Stochastic Modelling in Personal Financial Planning
A2Risk Adviser Guide
Why have the 1-5 risk asset allocation boundaries for moderately cautious portfolios changed?
What is included in the Risk Service?
Accessing the Risk Service in Synaptic Suite
Accessing the Attitude to Risk Questionnaire
Using Synaptic Attitude to Risk Questionnaire
Top Tip - Attitude to Risk Questionnaire
Top Tip - Paper Attitude to Risk Questionnaire
Top Tip - Using your client's Attitude to Risk to select a Portfolio or Fund
Synaptic Modeller
Modeller - Account Settings
Setting up contract enquiry
Modeller - Getting Started
Synaptic Modeller User Guide
What is Synaptic Modeller?
Adding a New Client
Finding an Existing Client
Setting the Default Attitude to Risk
Client Attitude to Risk Report
Recording Holdings
Modelling a Goal Based Scenario
Finding Existing Goals
Reviewing a Goal
Scenario Modelling Report
Application Tabs
Modeller - Have a Question?
How do I use the work space for modelling new scenarios?
How do I rebalance portfolios?
What do the Modeller graphs tell me?
I have completed the modelling session, but the final report is not loading – why is this?
I cannot find a specific fund in Modeller – why is this?
My chosen fund is unavailable – why is this?
My chosen fund’s asset allocations are missing – why is this?
I get a warning message when selecting a specific fund – what could be causing this?
How do I get values for any holdings by using contract enquiry?
How can I manually add or update values to holdings?
How do I add a cash ISA to holdings?
How do I reset my password?
Is it possible to do joint reports in Modeller?
How do I delete a duplicate record?
How is the attitude to risk level determined? What is this based on?
Where can I find the asset allocation graphs in Modeller?
How are the asset allocations updated?
How do the calculations work in Modeller?
What is the £10k illustration screen?
What is the capacity for loss figure? How can these be determined?
Synaptic Analyser
Analyser - Getting Started
Synaptic Analyser Quick Start Guide
Synaptic Analyser User Guide
Logging into Synaptic Analyser
Routes through the system
Phased Drawdown
Phased Drawdown - Adding Plans
Phased Drawdown - Income Requirements
Phased Drawdown - Other Income
Phased Drawdown Results
Phased Drawdown - Add Annuity
Phased Drawdown - Overall Results
Synaptic Analyser - Other Income
Creating Holdings
Synaptic Analyser - Product Comparison
Synaptic Analyser - Income Analysis
Synaptic Analyser - Completing Income Analysis through the Results Screen
Costs and Charges Calculator
Maturity Values Calculator
Projection Calculator
Income Analysis Research - Adding Goal Details
Income Analysis Research - Adding Plans
Income Analysis Research - Income Requirements
Income Analysis Research - Other Income
Income Analysis Research - Add Annuity
Results Page
Product Comparison Research
Filtering Screen
Product Comparison Results Screen
Reports
Analyser - Have a Question?
What is Synaptic Analyser?
Why am I unable to run a Phased Drawdown scenario directly through the Results screen?
When running through a Phased scenario, why am I only able to make changes to the summary details in the phased drawdown screen and not within the final results?
Within the Plans area, why is there only one Phased option when I can choose UFPLS or PCLS separately?
Why is Other Income mandatory when selecting ‘Phased’?
How do I link my Webline account?
How is the tax calculated in Analyser?
I am trying to generate an Annuity quote within Analyser and I am getting an error - why is this?
How do I select a client when clicking into Analyser?
How do I add and amend client details?
Where can I add a holding to use within Analyser?
How do I add Income Sources?
Where can I find previous Analyser research?
How do I start Analyser research?
Can I override the Forecast Life Expectancy?
Are you able to upload your own logos for the report?
Is tax included in the calculations?
Does the client have to take the full 25% when selecting the PCLS option?
How do I select a fund/portfolio within Analyser?
Are the state pension calculations triple locked?
How do I export the charts?
If the client takes less than 25% tax free cash - will the remaining amount be included in the calculation?
How do I add an annual withdrawal when using the direct Product Comparison option?
Can Analyser demonstrate results in the event of a market crash?
Synaptic Comparator
Comparator - Account Settings
Synaptic Comparator Setup Quick Start Guide - Download
Setting up service levels and adviser fees
Setting up assets, panel and reports
Introduction to fund panels and portfolio builder
Setting up contacts
Introduction to provider special deals
Introduction to organisation structure
Synaptic Comparator Administrator User Guide - Download
Portfolio Management
Panel Management
Fund Management
How to control the branch / sub company panel permissions in Synaptic Comparator
Override 'Calculated Growth Rate' Functionality
How to create users in Synaptic Comparator
Setting up Client & Family Assets Under Administration
Setting up adviser charges
Comparator - Getting Started
Synaptic Comparator Quick Start Guide - Download
Synaptic Comparator User Guide - Download
Synaptic Comparator - Pension Switching Guide
Synaptic Comparator Cash Feature User Guide
Top Tip - Pulling values into the Critical Yield Calculator
Getting started with cost and charges calculator
Getting started with projection calculator
Getting started with maturity value calculator
Getting started with critical yield calculator
How to conduct research in Synaptic Comparator?
Creating a new contact in Synaptic Comparator
Investment details for ISA
Investment details for Onshore and Offshore bonds
Investment details for SIPP
Investment details for a Personal Pension
Investment details for GIA
Changing the default report look and feel
Application Tabs
Using the Existing Plan area
Comparator - Have a Question?
Can’t find a fund?
I am doing ISA research and have to specify GIA amount – why is this?
I am doing ISA research and all of the platforms have been knocked out – what could be the reason for this?
Why are no funds found when trying to create a portfolio?
How to generate Fund factsheets
How to view previously completed research / reports
How to edit a contact in Synaptic Comparator
How to delete a contact in Synaptic Comparator?
How to resume unfinished research?
How to duplicate a contact in Synaptic Comparator?
How To Reassign A Contact In Synaptic Comparator?
How To Duplicate Piece Of Research?
Where can I see the initial adviser fees on a client report?
I have amended adviser fees in Comparator, but the fees haven’t changed? Why is this?
How do I set a flat rate of £1000 initial fee for an adviser?
I have tried logging in and now the site says I am logged out – why is this?
Forgotten password?
Can I reassign clients to another user?
Synaptic Comparator uses Silverlight – what are the plans on developing the product with regards to Silverlight?
I have a special deal with a provider, how do I add these to Comparator?
I have completed the research, but the final report is not loading – why is this?
Where can I find platform factsheets?
When are ISA rates updated for Comparator?
Can I compare off platform ISAs within Comparator?
I’m researching a specific wrapper to be included in the platform and the results are showing zero platforms available – what could be causing this?
Why is cash account under investment details greyed out?
Why do I get an error message when adding cash account feature?
Why doesn't Old Mutual appear on the results when cash account is selected?
I am doing research for GIA only with cash account feature selected - Fidelity FundsNetwork results show discrepancies. Why is this?
My report buttons are missing - why is this?
Comparator Report is showing dollar and pound signs - Why is this?
Synaptic Webline
Webline Protection
Synaptic Webline Protection - User Interface Improvements
Synaptic Webline Protection - Finding Quotes
Top Tip - Critical Illness Table
Top Tip - Quick Commission
Webline Protection - Introduction
Logging into Webline
Client Details Standalone Products - Requesting Quotes
Requesting Quotes - Common Buttons
Requesting Quotes - Standalone Products
Requesting Quotes - Product Details
Requesting Quotes - Decreasing Term Assurance
Requesting Quotes - Family Income Benefit
Requesting Quotes - Income Protection
Requesting Quotes - Whole of Life
Multi Benefit Products
Multi Benefit Products - Product Details
Multi Benefit Products - Critical Illness Cover
Multi Benefit Products - Level Term Assurance
Multi Benefit Products - Decreasing Term Assurance
Multi Benefit Products - Income Protection
Multi Benefit Products - Family Income Protection
Multi Benefit Products - Waiver of Premium
Results
Grouped Results View
Results - Producing an Illustration
Results - "Refreshing" a Quote Result Screen
Results - Selecting the Product
Applying
Evidence of Research
Finding Quotes
Provider Documents
Help
Settings
Logging out of Webline
Webline Annuities
Synaptic Webline - Detailed Annuities
Creating Quotes
Electronic Applications
Applying When Quoting
Applying Using an Existing Quote
Quick Quote Annuities on Webline
Webline Web Services
Zurich - New Product Suite
Webline - Account Settings
Add a new user in Webline
How do I create more user accounts on Webline?
Webline - Have a Question?
Webline - Creating a personalised illustration
Why is a Provider in the results screen, but not appearing in the Comparison Report?
I get a warning message ‘no response’ on Webline – why is this?
Why does quote prices sometimes differ between Webline and providers?
Why certain providers do not return quotes?
Why do one (or more) providers not return quotes for me on Webline?
Can I quote joint life insurance on Webline, which pays out on second death?
When I click e-apply and buy now on Webline, I don’t get through to the providers website?
Webline errors - something went wrong?
Why do I get "Agency number mismatch" on Webline?
How do I e-apply through Webline?
How do I apply for a product online with Webline
Where can I view the Critical Illness Coverage table?
Why do I get connectivity errors when trying to access Webline abroad?
How do I quote Relevant Life policies only?
How do I update my Webline password in the Synaptic Suite?
Synaptic Product and Fund Research
Product and Fund - Account Settings
Using the same account on multiple computers
Is there a limit on concurrent users?
Can I delete users?
How do I create new users and edit accounts?
Can I change a users details and password?
Can I change the administrative password for our account?
How do I administer my firm's user list?
How do I add my agency codes?
Product and Fund - Getting Started
Synaptic Suite Product User Guide
Synaptic Suite Fund Guide
Top Tip - Ethical Fact Find
How to log into Products on our website
How do I update my Product & Fund research password in the Synaptic Suite?
How do I navigate the software?
How do I start a piece of research?
Overview of the research process
Choosing a product type
How to conduct research - ISA scenario
Entering client details
What is the layout of the filtering screen?
Grid of contracts
Adding columns to the grid of contracts
Filtering the grid of contracts
Ranking contracts
Generating a suitability report
How do I search for fund factsheets?
Re-opening old research
Manually selecting the contracts to research
Funds from a specific promoter and specific contract
Basic hints and tips
Application Tabs
Product and Fund - Have a Question?
What are the AIC sector changes for Investment Trusts?
Where has the IA Money Market sector gone?
I can't log into Synaptic Product & Fund Research - Why?
Who supplies the past performance data and how often is it updated?
What are the different types of fund research?
Are there any tools available?
Are there any tips when using fund research?
Are there any tips when filtering?
What is the Resource Centre?
The home page
Do I use the Fund Picker or research into linked funds?
How do you use the field chooser?
How do I obtain protection quotes through Synaptic?
What fund reports can I produce?
What is the difference between Quick reports and Suitability reports?
Can you edit Suitability reports?
How does Synaptic deal with contract data?
Does Synaptic save clients and research?
How do you calculate the Stochastic projection graphs?
Where do I find products and how do I start new research?
How do I start fund research?
What report templates do you have on Synaptic?
Where can I find Special offers?
Can I sort the grid in the filtering screen?
Can I share research?
Can I send research to other users?
Can I send research between users?
How is the sector position graph calculated?
How do I save results from the fund picker and include it in reports?
Can I save and export the research grid?
How is the returns each month graph calculated?
Can I research new and existing business?
What is the difference between Report Manager Suitability reports and Quick reports?
Can I remove all filters on the filtering screen?
Can I record notes on research?
How are the ranking graphs calculated?
How are funds ranked?
How do I rank contracts into a league table?
Do you have a link to quote engines?
What is in the Quick reports and can they be edited?
How is the quartile ranking graph calculated?
How are the contracts categorised?
How can Synaptic research help providers?
Is there a difference between Product Research and Fund Research?
How is Synaptic Research beneficial to Product providers?
How do I setup Preset Criteria?
How do I create a Portfolio?
How is the portfolio value graph calculated?
Can I produce a Portfolio report?
How is the portfolio composition graph calculated?
How is the performance vs. volatility graph calculated?
Can I create a panel of products?
Can I create mutual fund analysis and factsheets?
How do I use Manual fund lists?
How is the monthly premium graph calculated?
How can I create market research?
Can I manually exclude contracts?
Can I create a list of linked funds for a contract?
Is there limitations if you only subscribe to one module of Synaptic Research?
Do you integrate with other software?
How do I import filtering from old research?
How are the ranking scores calculated?
Can I lock features within preset criteria?
Can I create a portfolio graph?
Can I give users the ability to create preset criteria?
Can I generate multiple fund factsheets and graphs?
What fund sectors do you have on Synaptic Research?
How do you use the Fund Picker?
What fund graphs can I find on Synaptic Research?
What information is in the fund factsheets?
Do you have Ethical funds on the system?
Can I flip the grid in the filtering screen?
How do I find old research?
How do I find contracts, providers, funds, and clients?
Who supplies your data?
What are the benefits of using Synaptic Research?
How do I filter the grid of contracts?
How do I filter on statistics within Product research?
Can I filter on specific linked funds?
How do I filter on sectors?
How do I filter on policy conditions?
How do I filter on past performance?
How do I filter on field values in the grid?
How do I filter on features?
Can I view field definitions and contract notes?
What data does FE (Financial Express) supply?
How is the distribution of returns graph calculated?
Can I distribute personal presets across the firm?
Can I display factsheets from the data grid?
What are the differences between product-focused and client-focused research?
What are the differences between fund research and product research?
Can I delete research?
What are the definitions of fund performance figures?
How do I define portfolio holdings and settings?
What products do you have on Synaptic Research?
How is the cumulative performance graph calculated?
How do I create shared research for other users to import?
How do I create preset criteria?
Can I create new research based on existing research?
Can I create multiple presets?
Can I copy research?
Can I create bespoke Report Manager Suitability report templates?
What data is within contract factsheets?
Can you use Synaptic research for Compliance checking?
How do I create a comparison report?
How do I create a Company factsheets
How can I check fund availability?
How do I change the title of research?
Can I change the order of data fields in the grid?
How do I carry out file-checks?
How do I build grids and filtering contracts?
What browser software can I use?
Do you have any browser hints and tips?
Do I need to configure my browser to use Synaptic Research?
Is bid-to-bid used for the data on your factsheets?
How is the best/worst returns graph calculated?
What are the basics of fund research?
How is the asset allocation graph calculated?
How is the annual premium graph calculated?
How is the annual performance graph calculated?
How is the alpha vs. beta graph calculated?
How do I add fields to the grid?
When do presets take effect?
How do I set up Personal Preset Criteria?
Can I share my research?
How can I filter on Past Performance?
How do I research Stocks and Shares ISA - Alternative Investment Market?
What is Ranking?
How do I use the Fund Picker?
How do I retrieve research?
How do I select a Product Area to Research?
How do I start client focused research?
How do I start Product Focused Research?
What are the differences between Client Focused and Product Focused Research?
Introduction to filtering
Have you got any tips on filtering?
How do I filter on features?
How do I filter on sectors?
How do I filter on Policy Conditions?
How do I filter on Specific Linked Funds?
How do I filter on Statistics?
Can I remove all filtering within a piece of Research?
How do I manually exclude contracts?
Can I create an audit trail?
How do I filter using a grid of contracts?
How do I create Multiple Reports on Synaptic Research?
How do I send research in Synaptic Research?
Where is my research stored?
How long is stored research held on the system for?
Why is no Quote link being displayed for a product type?
Does Synaptic Research “run in offline mode”?
Synaptic Suite Settings
Settings - Getting Started
Unipass Certificate
Understanding Icons
Organisation Structure
Parent/Child Organisation Structure
Fund Universe
Portfolio Builder
Licencing
Modeller Journey Settings
Knowledgebase
Help and Support
Setting up Contract Enquiry
Synaptic Contract Enquiry - Enterprise Messaging Platform Administrator Guide
Synaptic Contract Enquiry - User Guide
Settings - Have a Question?
Where can I find my Account Settings?
What can someone in an Adviser role see and do?
How do I change my password?
How do I sign out?
Can I customise Modeller?
What is the difference between Portfolio/Panel
How do I add a new portfolio/panel?
Can I share portfolios?
Can I import funds by Citicode?
How do I use the portfolio wizard?
How do I produce factsheets?
Where can I find the organisation and users area?
How do I add additional organisations?
How do I add new users?
What can someone in a Paraplanner role see and do?
What can someone in a Administrator role see and do?
What can someone in a EMP administrator role see and do?
What can someone in a EMP User role see and do?
What can someone in a Corporate User role see and do?
What can someone in a Modeller Journey Override role see and do?
How do I find a user?
How do I delete and edit a user?
How do I reset a users password?
How do I setup client service levels?
How do I add custom asset types?
What can you do within the fund universe area?
How do I setup Modeller Journey Override and Fund Based Journey?
Data and Application Security
Data and Application Security
Synaptic Client Care Desktop
Version 5 or above
Termination Options
Data Extracts
Installing FileMaker 15
Data Extract Tool (5.x)
Exporting a list of tasks into Excel
Simple Data Extract
Comprehensive XML Data Extract
Exporting Client Details into Excel
Exporting Holding Data to Excel
Exporting Scheme Information
Exporting Holding Fund Records
Truth Export
How to create an electronic staff member file
How to create an electronic client file
The right to data portability
Migration
Copying Databases for Data Migration
Data Migration Options
How to locate CCD Databases
How to find your Back-up location
Uninstalling FileMaker
Frequently Asked Questions
CCD Long-Term Licence
CCD Long-Term Licence FileMaker updates required
Migrating CCD from a Server to a Solo System
How do I obtain a CCD long-term user licence and how much will it cost?
Do I need to upgrade FileMaker?
Do I need to upgrade my CCD version to get a long-term licence?
CCD Long-Term Licence Minimum Hardware and Software Requirements
Bespoke
Can I continue paying for bespoke work to my system?
Contract Enquiry
Can I continue using the Contract Enquiry service with a long-term CCD licence?
Can I continue using the Contract Enquiry service after the product is end of life on 31/12/2019?
Can I continue using the Contract Enquiry service after support ends on 20/09/2019?
Data Extract
Can I still access my data?
Why must I pay for a data extract if I just paid for an upgrade?
What happens to my data?
Electronic Remuneration (EDI)
Can I continue using the Electronic Remuneration (EDI) service with a long-term CCD licence?
Can I continue using the Electronic Remuneration (EDI) service after the product is end of life?
Can I continue using the Electronic Remuneration (EDI) service after support ends on 20/09/2019?
End of Life Options
What are my options as a user of CCD?
General Questions
Will you be launching a new CRM to replace Client Care Desktop?
What do the Ancillary services include?
Notice
Do I still have to give notice?
Highlights
How to create an electronic client file
How to create an electronic staff member file
Deleting a client record
Deleting a staff member
Deletion Log
How to access the Client Audit Log
How to access the Staff Audit Log
How to record a breach
The Security Tab
Knowledge base
Clients
Clients - Getting Started
Staff Member Permissions
How do I add a new client record?
How do I do advanced client searching?
How do I locate an existing client record?
How do I add a holding to a client record?
Add a holding - Product Details
Adding a holding - Administration & Remuneration
Adding a decrement to an existing holding
How do I create an ISA holding?
How do I select an asset on a holding?
How do I setup a client fee?
How do I add a corporate holding?
Adding a diary item to a holding record
Where do I setup my word template?
Staff Audit Log
How to record a breach
How to access the Client Audit Log
How to create an electronic client file
How to create an electronic staff member file
Drawdown Calculator
Clients - Have a Question?
How do I create a birthday list?
Can I create a list of Christmas card names and addresses?
How do I disassociate Client and Partner records?
Can I associate existing client records?
How do I add a Directly Held Asset?
How do I allocate money to a contract within a SIPP?
How do I allocate money to a Bank Account in a SIPP?
How do I transfer money from a contract within a SIPP, to a new contract within the SIPP?
How do I update SIPP balances?
How do I setup a Bank Account within a SIPP
How do I update a SIPP Trustee Bank Account?
How do I update old SIPPs?
How do I add an Asset?
Can I analyse client profitability?
How do I print a found set of records?
What information do you need to complete in the Holdings> Administration area?
Where can I add a policy review date for a holding?
How do I setup income withdrawals on holdings?
How do I create Regular Initial Remuneration?
How do I update remuneration to reflect changes made on a holding?
How do I create an end of tax year ISA report?
How do I archive a holding?
How do I un-archive a holding?
How do I setup Clawbacks?
Can I identify clients holding a particular product?
How do I set a client to deceased on their record?
How do I create client letters?
How do I de-duplicate clients?
How do I change commission providers?
How do I access INVU from CCD?
How do I make a joint holding single?
How do I make an other asset single/joint?
Can I change a holding from single to joint?
How do I add existing holdings to a client record?
How do I create a one-off fee and invoice?
Can CCD integrate with Truth (Prestwood)?
How do I record Dividend income?
How do I add an initial contribution for an In-specie Asset?
Where can I add Direct Debit Mandate details?
How do I create regular initial commission?
How do I create a task for an enquiry?
How do I prepare a client invoice?
How do I manage regular client fees?
How do I setup Workflows/Trackers?
How do I record Time Spent working on a Work or Task item?
How do I add staff members and import details to a corporate record?
Can I add staff members to a corporate record manually?
How do I setup marketing diary reminders on a client's record?
How do I set up client address correspondence details?
Can I setup 'Key Person' dependency on CCD?
How do I record Key persons, directors and shareholders?
Can I link individual clients to corporate clients?
How do I do a Group Pension Scheme batch increment?
How do I add a Pension group scheme onto my corporate client?
How do I add a life insurance group scheme onto my corporate client?
How do I create a membership schedule for a corporate client?
How do I create a member premium schedule for a corporate client?
How do I do a batch increment for a Private Medical Insurance scheme?
How do I do a batch increment for a Permanent Health Insurance scheme?
How do I use Document Manager?
How do I do a batch increment for a Life insurance scheme?
How do I address letters to married couples?
Can I create reports for Time recorded?
Can I create a client report based on Product Basis?
What reports can I create within the Clients area?
How do I open documents previously added by 'Drag and drop'?
How do I record disbursements against a client?
How do I record money laundering details?
Can I generate a letter to a provider within a holding record?
How do I setup a Directly Held Asset within a SIPP?
How do I setup a Small Self Administered Scheme (SSAS)?
Where do I find SIPP reports?
Where can I find SSAS reports?
Where do I add a Key Person protection policy on a corporate client?
Where can I create a printable case submission summary?
How do I record servicing and review dates?
Why am I getting the 'Partner record exists for this client' message?
How do I research under an Enquiry?
How do I record recommendations?
How do I add a recommendation under an enquiry?
How do I add a key person policy?
How do I add a corporate client?
How do I add new business?
When creating a letter, I'm getting a disk full error - why is this?
How do I add a batch of new members to a group scheme?
How do I setup fund based commission?
How do I create a clawback?
How do I amend commission expectations?
How do I setup renewal commission?
I have posted commission under the wrong provider - how do I change it?
How do I use stored documents?
How do I identify client portfolios exposed to a particular asset?
How do I set up an enquiry?
How do I add a custom asset?
How do I add a single member to a group scheme?
How do I update client assets with new prices?
Can I add a unitised with profit fund?
How do I run the software updater?
Can I create a report based on holdings due a review in servicing?
Fact Find
Fact Find - Getting Started
Fact find - Introduction
Fact find - Overview
How do I navigate through the fact find?
How do I PDF and save a fact find?
How do I complete the Personal Financial Review overview?
Fact Find - Have a Question?
How do I view a fact find?
How do I print a fact find?
Can I link through to research tools and record advice given through the Fact find?
How do I create a corporate Fact find and complete the Employee Benefits area?
Where can I enter the account information for a corporate fact find?
How do I create a Commercial Fact find for loans?
How do I complete the objective area of the Corporate Fact find ?
How do I complete the Employee Benefits area of the Corporate Fact find
How can I print a Commercial Fact find?
How can I print a Corporate Fact Find?
Where can I find the employees benefit information on the corporate fact find?
How do I create a Commercial Fact find?
How do I prepare a suitability report using ATEB?
Admin
Admin - Getting Started
Using the Marketing Campaign Wizard
Processing New Business
Processing a receipt
Admin reports
Admin - Have a Question?
How do I add a new commission statement/receipt?
Can I locate target clients in CCD?
Can I create a manual marketing campaign?
How do I issue marketing communication?
How do I prepare new business based reports?
Can I create a list of clients and their holdings by adviser?
How do I post renewal and regular commission?
How do I view outstanding commission?
How do I record sundry receipts and bulk renewals?
How do I reconcile commission?
How do I unreconcile a receipt?
Where can I post client fees?
How do I view an invoice already issued?
Where can I create commission reports?
How do I record clawbacks?
How do I use the review section?
How can I track and report on outstanding enquiries?
How do I view the marketing diary?
Where can I manage the new business checklists?
How do I record basic work entries?
How do I print a found set of records?
How do I use the marketing tags?
How do I record monies received?
How do I follow up a marketing campaign?
How do I add new indices?
How do I add a new annuity rate?
How do I create a list of commissions due but not paid by client within a date range?
How do I create outstanding commission reports?
How do I create a new business pipeline report for an introducer?
How do I retrieve and remove items from the diary?
Setup
Setup - Getting Started
How to change passwords within CCD
Tax Tables 2018-2019
How to add a new Provider
Tax Tables instructions for version 3.3.3 or below 2017-2018
Tax Tables instructions for version 4 and above 2017-2018
Tax Tables 2019-2020
Tax Table Spreadsheet 2017-2018
How to add a new branch, location or appointed rep
How to uninstall a CCD workstation (Windows 7)
Updating a Provider name on records
Setup - Have a Question?
How do I setup document filing?
How do I update ISA limits?
How do I add an additional territory to an existing provider?
How do I setup CCD to use watermark?
How do I add my username and password for INVU?
How do I setup standard letters?
How do I setup standard auto text?
Can I Identify activity for a provider?
How do I add a network deductive?
How do I setup remuneration tolerances?
How do I add a provider domiciled in another territory?
How do I create standard forms?
How do I setup Adviser payaway defaults?
How do I create a Workflow/Tracker within Setup?
How do I create a standard letter?
How do I enter adviser fees in Setup?
How do I setup network splits in setup?
Where can I add my Company details and logo?
Can I create a found set of clients with a particular product?
How do I create an adviser record?
How do I setup a hourly charge?
How do I identify a type of provider?
Where can I add provider contact details?
How do I add a mortgage packager to CCD?
How do I add a commission administrator to CCD?
How do I record suitability text for a product?
Where can I record provider extranet logon details?
How do I add a new admin code?
How do I setup standard text for reports?
Can I change the style of word documents generated from CCD?
I'm getting an error when outputting to MS Word?
How do I add other assets?
How do I reset my own password?
As an Administrator, How do I reset a users password?
How do I add passwords for research tools etc?
How do I set the remuneration reconciliation date?
Compliance
Compliance - Getting Started
Adding a File check
Producing Compliance management reports
Generating KPI figures
Regulatory Reports
Populating data for regulatory reports - RMAR Summary
Setting up Adviser Fee Charging Structure - Adviser Charge Revenue (Section K)
Generating the Adviser Charge Revenue Report (Section K)
Detailed Report Information - Adviser Charge Revenue (Section K)
Regulated Business Revenue Report (Section B1)
Non-Regulated Business Revenue Report (Section B2)
Income from other regulated activities (Section B2)
T&C Advice Type Analysis (Section G)
Annual Income Report (Section J)
Setup a record for Consultancy Fee Structure - Consultancy Charge Revenue Report (Section L)
Running the Consultancy Charge Revenue report (Section L)
Detailed Report Information - Consultancy Charge Revenue (Section L)
Compliance - Have a Question?
How do I undertake a file check?
How do I print CPD information?
FCA reports (Gabriel)
How do I add Continuous Professional development (CPD) records?
How do I view historical KPI reports?
How do I view historical file checks?
How do I setup an adviser fee within Compliance?
How do I review CPD records for the company?
Can I record observations within Compliance?
How do I record development needs in Compliance?
Can I manually select files for checking?
How do I deal with Complaints in CCD?
Can I auto select files for checking?
Can I add references?
How do I record reviews where it has not led to a transaction?
Contacts
Contacts - Getting Started
Contacts - Recording contacts and Introducers
How do I add a new Introducer?
Contacts - Have a Question?
How do I prepare communications to a contact / Introducer?
How do I setup Introducers Payaway Defaults?
How do I enter Introducer Splits?
Updates
Updates - Getting Started
How to do a FE (Financial Express) update
Group Schemes - Batch Member Speadsheet
Updates - Have a Question?
What is the difference between a full and active FE fund update?
EDI
EDI - Getting Started
EDI payment methods
Recording Provider Settings
System EDI Settings
Receiving and Importing an EDI Message
Processing your EDI receipts
Dealing with Exceptions
Creating Bulk Receipts
Completing your EDI remuneration statement
EDI - Have a Question?
How do I process multiple providers on one electronic statement in EDI?
How do I process the electronic commission statement in EDI?
How do I use the bulk renewal option?
How do I import an Electronic Receipt within EDI?
How do I record an EDI large case check limit?
How do I record EDI payment methods?
How do I add a Bulk Renewal receipt?
How do I undo an Auto Matched EDI item?
How many users can access the EDI wallet?
How do I complete my EDI statement?
How do I deal with Provider exceptions in EDI?
How do I deal with agency exceptions in EDI?
How do I deal with surname exceptions in EDI?
How do I deal with Payment Method exceptions in EDI?
How do I deal with 'NO MATCH' exceptions in EDI?
How do I deal with a Multi-Match exception in EDI?
How do I deal with a Multi-Transaction exception in EDI?
How do I deal with a Policy Number Mis-match exception in EDI?
How do I deal with a Reconciliation Tolerance exception in EDI?
How do I deal with a Large Case Check exception in EDI?
How do I deal with a Policy Status exception in EDI?
How do I deal with a Commission Withheld exception in EDI?
Is it possible to have more than one exception?
What do all the tabs mean in the receipt?
How do I access and import an EDI message?
Contract Enquiry
Contract Enquiry - Getting Started
CE fund mapping
Where can I do a Contract Enquiry valuation?
Contract Enquiry Guide (Version 4.3.2 and above including import function)
Certificate Import Instructions
Contract Enquiry - Have a Question?
How do I un-map a fund?
I'm getting an error when using contract enquiry - what does it mean?
How does CCD deal with Fidelity Funds Network valulations?
I have added my new Unipass certificate and it's picking up the expired certificate - how do I delete this?
How do I setup Contract Enquiry providers in the CE utility?
How do I add my intermediary details into the CE utility?
Installation
Minimum Hardware and Software Requirements
Certificate Import Instructions
Remote Desktop Access
5.0x Installation and Upgrade Guide
5.1x Installation and Upgrade Guide
Release Notes
CCD 5.00 Release Notes
CCD 5.10 Release Notes
Version 4 or below
Termination Options
Data Extracts
Installing FileMaker Pro 15
Data Extract Tool (v4.5x)
Data Extract Tool (v4.0 to 4.3.3)
Exporting a list of tasks into Excel
Simple Data Extract
Comprehensive XML Data Extract
Exporting Client Details into Excel
Exporting Holding Data to Excel
Exporting Scheme Information
Exporting Holding Fund Records
Truth Export
How to create an electronic staff member file
How to create an electronic client file
The right to data portability
Migration
Copying Databases for Data Migration
Data Migration Options
How to locate CCD Databases
How to find your Back-up location
Uninstalling FileMaker
Frequently Asked Questions
CCD Long-Term Licence
CCD Long-Term Licence FileMaker updates required
How do I obtain a CCD long-term user licence and how much will it cost?
Can I upgrade to get support and then buy a long-term CCD licence?
Do I need to upgrade FileMaker?
Do I need to upgrade my CCD version to get a long-term licence?
CCD Long-Term Licence Minimum Hardware and Software Requirements
Contract Enquiry
Can I continue using the Contract Enquiry service with a long-term CCD licence?
Can I continue using the Contract Enquiry service after support ends on 20/09/2019?
Can I continue using the Contract Enquiry service after the product is end of life on 31/12/2019?
Data Extract
Can I still access my data?
Why must I pay for a data extract if I just paid for an upgrade?
What happens to my data?
End of Life Options
What are my options as a user of CCD?
General Questions
Will you be launching a new CRM to replace Client Care Desktop?
What do the Ancillary services include?
Notice
Do I still have to give notice?
Highlights
Knowledge base
Clients
Clients - Getting Started
Staff Member Permissions
Associating Clients
Disassociating Clients
How do I add a new client record?
How do I do advanced client searching?
How do I locate an existing client record?
How do I add a holding to a client record?
Client Servicing
Adding a holding - Product Details
Adding a holding - Administration & Remuneration
Adding a decrement to an existing holding
How do I create an ISA holding?
How do I select an asset on a holding?
How do I setup a client fee?
How do I add a corporate holding?
Adding a diary item to a holding record
Where do I setup my word template?
Navigating CCD
Input FIelds
Adding/Accessing Client Records
Adding a Partner record
Additional Client Information
Updating Enquiries
Adding a Product Based Holding
Common screens in All Holdings
Holdings: The Overview Page
Holdings: The Product Page
Holdings: The Contribution Page
Holdings: The Administration Page
Holdings: The Remuneration Page
Holdings: The Submission Page
Holdings: Investment Products
Holdings: Historic Valuations
Holdings: Archived Funds
Using Trackers/Workflows
Holdings: Cessation and Projection Tabs
Producing and viewing your letters via Work and Tasks
Holdings: Reports Tab
Entering a letter against a holding
Holdings: Withdrawals Tab
View letters via tasks
Holdings: Protection Products
Entering a letter against a client
Viewing letters via Work
Holdings: Mortgage Products
Holdings: The Property Tab
Holdings: The Notes Tab
Holdings: The Contacts Tab
Holdings: Retirement Products
Holdings: The Details Page
Holdings: Recording Other Assets
Holdings: Archiving a Holding
Work and Tasks
CCD Diary
Searching your database: The Basic Search
Using browse and find options
Using the 'Symbols' search
Searching in reports
Modify a search
Viewing the client's marketing diary
Holding Reviews
Scheduled Client Valuations
Client Fees
Creating a One Off Fee with an Invoice
Regular Fees
Invoicing for Multiple Fees
Offsetting Fees
Voiding an Invoice
Ancillary Fees
Setting Up Fees with Time Billed, Disbursements and Offsetting Remunerations
Client Account
Adding Corporate Clients
Adding Employees to the Corporate Client
Entering a Batch of Employees
Contracts and Schemes
Adding a Contract on a Corporate Client
Adding a Scheme
Adding Members to a Scheme
Adding a single member to a scheme
Adding a batch of members to a scheme
Member Review and Premium Schedules
Adding details to individual policies within the scheme
Bulk Updating Checklists
Group Schemes - Increases and Decreases of Salary
Group Schemes - Member Salary Update Spreadsheet
Group Schemes - Dealing with a Leaver manually
Group Schemes: Processing Leavers using the spreadsheet
Group Schemes - Leavers taking their GPP with them
Adding a New Self Invested Personal Pension - SIPP
Adding an initial contribution to a SIPP
Adding an Initial Contribution (In-Specie Asset) to a SIPP
Setting Up the Trustee Bank Account within a SIPP
Allocating Contributions to New Holdings (Assets) - SIPP
Setting Up a New Bank Account in a SIPP
Setting Up a New Directly Held Asset in a SIPP
Allocating to a new Contract in a SIPP
Updating New Bank Accounts, Directly Held Assets and Contracts within a SIPP
Adding a Contribution to an Existing Contract within a SIPP
Adding to an Existing Directly Held Asset within a SIPP
Adding to an Existing Bank Account within a SIPP
Reallocating Monies from an Asset
Updating Balances within a SIPP
Updating the Balance of the Trustee Bank Account within the SIPP
Updating the Value of the Bank Account within a SIPP
Keeping SIPP records updated
SIPP Reports
Small Self-Administered Scheme - SSAS
Adding a Directly Held Asset to a SSAS
Adding Contract Based Assets to a SSAS
Adding Contract Based Borrowing to a SSAS
How to record Loan Backs in a SSAS
How to add a Bank Account to a SSAS
SSAS Reports
Adding a New Wrap
Adding the Initial Contribution to a Wrap (If money)
Setting up a Cash Account on a Wrap
Allocating a contribution to a New Holding (Assets) within a Wrap
Setting up a New Bank Account within a Wrap
Setting up a New Directly Held Asset within a Wrap
Allocation to a New Contract within a Wrap
Updating New Bank Accounts, Directly Held Assets and Contracts within a Wrap
Adding to an Existing Contract within a Wrap
Adding to an Existing Directly Held Asset within a Wrap
Adding to an Existing Bank Account within a Wrap
Allocating Money from the Bank Account within a Wrap
Updating Balances within a Wrap
Updating the Balance of the Cash Account within a Wrap
Updating the Value of the Bank Account within a Wrap
Keeping Wrap Records Updated
Wrap Reports
Financial Planning Tools
Schedules
Product Basis Reports
Product Basis Reports - Schedules
Product Basis Reports - Analysis
Product Basis Reports - Charts
General Report Information
General Tab
General Reports - Charts
General Reports - Valuations Tab
Calculators
Life Assurance Shortfall Calculator
Critical Illness Calculator
Permanent Health Insurance Calculator
Capital vs. Income Calculator
Capital vs. Income Calculator - Quick Report - Statistical and Graphical
Individual Savings Goal Calculator
Rate of Return Analysis Calculator
Compound Interest Calculator
Foreign Exchange Calculator
Personal Pension Calculator
Drawdown Calculator
Annuity Purchase Calculator
Income Tax Calculator
Inheritance Tax for Surviving Spouse
School Fees Calculator
Mortgage Calculator
Inheritance Tax Calculator
Report Wording
Fact Find Holistic Report - Personal Financial Review
Research and Third Party Integrations
Clients - Have a Question?
How do I create a birthday list?
Can I create a list of Christmas card names and addresses?
How do I disassociate Client and Partner records?
Can I associate existing client records?
How do I add a Directly Held Asset?
How do I allocate money to a contract within a SIPP?
How do I allocate money to a Bank Account in a SIPP?
How do I transfer money from a contract within a SIPP to a new contract within the SIPP?
How do I update SIPP balances?
How do I setup a Bank Account within a SIPP?
How do I update a SIPP Trustee Bank Account?
How do I update old SIPPs?
How do I add an Asset?
Can I analyse client profitability?
How do I print a found set of records?
What information do you need to complete in the Holding>Administration area?
Where can I add a policy review date for a holding?
How do I setup income withdrawals on holdings?
How do I create Regular Initial Remuneration?
How do I update remuneration to reflect changes made on a holding?
How do I create a end of tax year ISA report?
How do I archive a holding?
How do I un-archive a holding?
How do I setup Clawbacks?
Can I identify clients holding a particular product?
How do I set a client to deceased on their record?
How do I create client letters?
How do I de-duplicate clients?
How do I change commission providers?
How do I access INVU from CCD?
How do I make a joint holding single?
How do I make an other asset single/joint?
Can I change a holding from single to joint?
How do I add existing holdings to a client record?
How do I create a one-off fee and invoice?
Can CCD integrate with Truth (Prestwood)?
How do I record Dividend Income?
How do I add an initial contribution for an In-specie Asset?
Where can I add Direct Debit Mandate details?
How do I create regular initial commission?
How do I create a task for an enquiry?
How do I create a task within a holding?
How do I prepare a client invoice?
How do I manage regular client fees?
How do I setup Workflows/Trackers?
How do I record Time Spent working on a Work or Task item?
How do I add staff members and import details to a corporate record?
Can I add staff members to a corporate record manually?
How do I setup marketing diary reminders on a client's record?
How do I set up client address correspondence details?
Can I setup 'Key Person' dependency on CCD?
How do I record Key persons, directors and shareholders?
Can I link individual clients to corporate clients?
How do I do a Group Pension Scheme batch increment?
How do I add a Pension group scheme onto my corporate client?
How do I add a life insurance group scheme onto my corporate client?
How do I create a membership schedule for a corporate client?
How do I create a member premium schedule for a corporate client?
How do I do a batch increment for a Private Medical Insurance scheme?
How do I do a batch increment for a Permanent Health Insurance scheme?
How do I use Document Manager?
How do I do a batch increment for a Life insurance scheme?
How do I address letters to married couples?
Can I create reports for Time recorded?
Can I create a client report based on Product Basis?
What reports can I create within the Clients area?
How do I open documents previously added by 'Drag and drop'?
How do I record disbursements against a client?
How do I record money laundering details?
Can I generate a letter to a provider within a holding record?
How do I setup a Directly Held Asset within a SIPP?
How do I setup a Small Self Administered Scheme (SSAS)?
Where do I find SIPP reports?
Where can I find SSAS reports?
Where do I add a Key Person protection policy on a corporate client?
Where can I create a printable case submission summary?
How do I record servicing and review dates?
Why am I getting the 'Partner record exists for this client' message?
How do I research under an Enquiry?
How do I record recommendations?
How do I add a recommendation under an enquiry?
How do I add a key person policy?
How do I add a corporate client?
How do I add new business?
When creating a letter, I'm getting a disk full error - why is this?
How do I add a batch of new members to a group scheme?
How do I setup fund based commission?
How do I create a clawback?
How do I amend commission expectations?
How do I setup renewal commission?
I have posted commission under the wrong provider - how do I change it?
How do I use stored documents?
How do I identify client portfolios exposed to a particular asset?
How do I set up an enquiry?
How do I add a custom asset?
How do I add a single member to a group scheme?
How do I update client assets with new prices?
Can I add a unitised with profit fund?
How do I run the software updater?
Can I create a report based on holdings due a review in servicing?
How do I convert an enquiry into a holding?
How do I do a Summary Valuation?
Fact Find
Fact Find - Getting Started
Fact find - Introduction
Fact find - Overview
How do I navigate through the fact find?
How do I PDF and save a fact find?
How do I complete the Personal Financial Review overview?
Fact Find: Creating a New Fact Find
Fact Find: The Personal Section
Fact Find: The Affordability/Net worth and Borrowing Page
Fact Find: The Events Analysis
Fact Find: The Net Worth
Fact Find: The Borrowings Page
Fact Find: Planning
Fact Find: Requirements
Fact Find: Print Options
Fact Find: The Short Fact Find
Fact Find: Attitude to Risk
Fact Find: Knowledge & Experience Questionnaire
Fact Find: Completion
Fact Find: Order for Completion
Fact Find: Recording the Fact Find in the View Options
Fact Find - Have a Question?
How do I view a fact find?
How do I print a fact find?
Can I link through to research tools and record advice given through the Fact find?
How do I create a corporate Fact find and complete the Employee Benefits area?
Where can I enter the account information for a corporate fact find?
How do I create a Commercial Fact find for loans?
How do I complete the objective area of the Corporate Fact find ?
How do I complete the Employee Benefits area of the Corporate Fact find
How can I print a Commercial Fact find?
How can I print a Corporate Fact Find?
Where can I find the employees benefit information on the corporate fact find?
How do I create a Commercial Fact find?
How do I prepare a suitability report using ATEB?
Admin
Admin - Getting Started
Using the Marketing Campaign Wizard
Processing New Business
Processing a receipt
Admin reports
Email Marketing
Creating a manual campaign using the data table
Client Reviews
Policy Reviews
Global Remuneration Settings
Remuneration Suppression
Reconciling Remuneration
Settlements
Remuneration Reports
Bulk Updating Checklists - Using the Compliance Tab
Group Schemes - Reports
Group Schemes - Updating New Business Checklists
Group Schemes - Updating Compliance Checklists
Admin - Have a Question?
How do I add a new commission statement/receipt?
Can I locate target clients in CCD?
Can I create a manual marketing campaign?
How do I issue marketing communication?
How do I prepare new business based reports?
Can I create a list of clients and their holdings by adviser?
How do I post renewal and regular commission?
How do I view outstanding commission?
How do I record sundry receipts and bulk renewals?
How do I reconcile commission?
How do I unreconcile a receipt?
Where can I post client fees?
How do I view an invoice already issued?
Where can I create commission reports?
How do I record clawbacks?
How do I use the review section?
How can I track and report on outstanding enquiries?
How do I view the marketing diary?
Where can I manage the new business checklists?
How do I record basic work entries?
How do I print a found set of records?
How do I use the marketing tags?
How do I record monies received?
How do I follow up a marketing campaign?
How do I add new indices?
How do I add a new annuity rate?
How do I create a list of commissions due but not paid by client within a date range?
How do I create outstanding commission reports?
How do I create a new business pipeline report for an introducer?
How do I retrieve and remove items from the diary?
Setup
Setup - Getting Started
System Setup Wizard
The Setup Module
Logging into CCD for the first time
How to change passwords within CCD
How to add a new Provider
How to licence Client Care Desktop (CCD) 4 to 4.3
How to licence Client Care Desktop (CCD) version 3.x
Tax Tables instructions for version 3.3.3 or below 2017-2018
Tax Tables instructions for version 4 and above 2017-2018
Tax Table Spreadsheet 2017-2018
How to add a new branch, location or appointed rep
How to uninstall a CCD workstation (Windows 7)
Locations/Branches
Logging into CCD
Staff List
Amending Staff Records
Amending Provider Records
Products
Prices
Technical
Tables
Introducers
Getting ready to use standard templates
Storing your standard letters in CCD
Copy and paste existing word letters
Type in a New Standard Letter
Using the Message Maker to setup Standard Letters
Copying in and Updating Using Message Maker
Auto-Text
Copy and Paste or Free Format Type
How to setup an Administrator
Setting up new staff members
Amending information in the Staff List
Security - No Advanced Security Licence
Security - Active advanced security licence
Providers
Products & Other Assets
Setting up Word Processing and Email
Setting Up Integrations
Extracts
Application and Integration Passwords
Setting Up Client Servicing Propositions
Regional
Adviser Pay Away Defaults
Introducer Pay Away Defaults
Recording Fees
Creating Remuneration Expectations
Adding an initial piece of Remuneration
Adding an On-Going/Regular Remuneration
Remuneration Reconciliation Process
Posting Expected Remuneration
Processing an Amount Received
Setting Up Remuneration Settings
Tax Tables 2018-2019
Setup - Have a Question?
How do I setup document filing?
How do I update ISA limits?
How do I add an additional territory to an existing provider?
How do I setup CCD to use watermark?
How do I add my username and password for INVU?
How do I setup standard letters?
How do I setup standard auto text?
Can I Identify activity for a provider?
How do I add a network deductive?
How do I setup remuneration tolerances?
How do I add a provider domiciled in another territory?
How do I create standard forms?
How do I setup Adviser payaway defaults?
How do I create a Workflow/Tracker within Setup?
How do I create a standard letter?
How do I enter adviser fees in Setup?
How do I setup network splits in setup?
Where can I add my Company details and logo?
Can I create a found set of clients with a particular product?
How do I create an adviser record?
How do I setup a hourly charge?
How do I identify a type of provider?
Where can I add provider contact details?
How do I add a mortgage packager to CCD?
How do I add a commission administrator to CCD?
How do I record suitability text for a product?
Where can I record provider extranet logon details?
How do I add a new admin code?
How do I setup standard text for reports?
Can I change the style of word documents generated from CCD?
I'm getting an error when outputting to MS Word?
How do I add other assets?
How do I reset my own password?
As an Administrator, How do I reset a users password?
How do I add passwords for research tools etc?
How do I set the remuneration reconciliation date?
Can I add a provider to a favourite list?
Where do I add my ATEB details within CCD?
Compliance
Compliance - Getting Started
Adding a File check
Producing Compliance management reports
Generating KPI figures
Regulatory Reports
Populating data for regulatory reports - RMAR Summary
Setting up Adviser Fee Charging Structure - Adviser Charge Revenue (Section K)
Generating the Adviser Charge Revenue Report (Section K)
Detailed Report Information - Adviser Charge Revenue (Section K)
Regulated Business Revenue Report (Section B1)
Non-Regulated Business Revenue Report (Section B2)
Income from other regulated activities (Section B2)
T&C Advice Type Analysis (Section G)
Annual Income Report (Section J)
Setup a record for Consultancy Fee Structure - Consultancy Charge Revenue Report (Section L)
Running the Consultancy Charge Revenue report (Section L)
Detailed Report Information - Consultancy Charge Revenue (Section L)
Adding references to an Adviser record
Adding Credit Checks to an Adviser Record
Recording an Adviser's Qualifications and Specifications
Automatic Case Checks and File Reviews
Manually Selecting Case Checks and File Checks
Completing a File Review
Completing a Case Check
Key Performance Indicators - Setting KPI Standards
Generating KPI Reports
Viewing Completed KPI Reports
Observations
Viewing Observations
Recording an Adviser's Development
Viewing Existing Development Records
Recorded Continuous Professional Development (CPD)
Reviewing CPD Records
Complaints
Producing Compliance Reports
Management Reports
Regulatory Reports
Work
Compliance - Have a Question?
How do I undertake a file check?
How do I print CPD information?
How do I add Continuous Professional development (CPD) records?
FCA reports (Gabriel)
How do I view historical KPI reports?
How do I view historical file checks?
How do I setup an adviser fee within Compliance?
How do I review CPD records for the company?
Can I record observations within Compliance?
How do I record development needs in Compliance?
Can I manually select files for checking?
How do I deal with Complaints in CCD?
Can I auto select files for checking?
Can I add references?
How do I record reviews where it has not led to a transaction?
Contacts
Contacts - Getting Started
Contacts - Recording contacts and Introducers
How do I add a new Introducer?
Contacts - Have a Question?
How do I prepare communications to a contact / Introducer?
How do I setup Introducers Payaway Defaults?
How do I enter Introducer Splits?
Updates
Updates - Getting Started
Group Schemes - Batch Member Speadsheet
How to do a FE (Financial Express) update
Using the Import Wizard
Group Schemes - Transfers In
Group Schemes - Using the Transfer In Spreadsheet
Updates - Have a Question?
What is the difference between a full and active FE fund update?
EDI
EDI - Getting Started
EDI payment methods
Recording Provider Settings
System EDI Settings
Receiving and Importing an EDI Message
Processing your EDI receipts
Dealing with Exceptions
Creating Bulk Receipts
Completing your EDI remuneration statement
EDI - Have A Question?
How do I process multiple providers on one electronic statement in EDI?
How do I process the electronic commission statement in EDI?
How do I use the bulk renewal option?
How do I import an Electronic Receipt within EDI?
How do I record an EDI large case check limit?
How do I record EDI payment methods?
How do I add a Bulk Renewal receipt?
How do I undo an Auto Matched EDI item?
How many users can access the EDI wallet?
How do I complete my EDI statement?
How do I deal with Provider exceptions in EDI?
How do I deal with agency exceptions in EDI?
How do I deal with surname exceptions in EDI?
How do I deal with Payment Method exceptions in EDI?
How do I deal with 'NO MATCH' exceptions in EDI?
How do I deal with a Multi-Match exception in EDI?
How do I deal with a Multi-Transaction exception in EDI?
How do I deal with a Policy Number Mis-match exception in EDI?
How do I deal with a Reconciliation Tolerance exception in EDI?
How do I deal with a Large Case Check exception in EDI?
How do I deal with a Policy Status exception in EDI?
How do I deal with a Commission Withheld exception in EDI?
Is it possible to have more than one exception?
What do all the tabs mean in the receipt?
How do I access and import an EDI message?
Contract Enquiry
Contract Enquiry - Getting Started
CE fund mapping
Where can I do a Contract Enquiry valuation?
Contract Enquiry Guide (Version 4.3.2 including import function)
Certificate Import Instructions
Contract Enquiry
Incorrect Fund Selection
Bulk Valuations
Contract Enquiry - Have a Question?
How do I un-map a fund?
Contract Enquiry Guide (version 4.3.1 and below)
I'm getting an error when using contract enquiry - what does it mean?
How does CCD deal with Fidelity Funds Network valulations?
Contract Enquiry Update v1.7.2
I have added my new Unipass certificate and it's picking up the expired certificate - how do I delete this?
How do I setup Contract Enquiry providers in the CE utility?
How do I add my intermediary details into the CE utility?
Guides
Version 4.0
CCD - Getting Started V4 User Guide
CCD - Advanced V4 User Guide
CCD - Setting Up V4 User Guide
CCD - Compliance V4 User Guide
CCD - Commission and Fees V4 User Guide
CCD - Complex Holdings V4 User Guide
CCD - Group Schemes V4 User Guide
CCD - Financial Planning Tools V4 User Guide
CCD - Document Manager V4 User Guide
CCD - EDI V4 User Guide
Version 4.0.1
CCD - Wrap User Guide v4.0.1
CCD - Setting Up User Guide v4.0.1
CCD v4.0.1 Overview of SIPP Workflow
Version 4.1
CCD - Getting Started V4.1 User Guide
CCD - Advanced V4.1 User Guide
CCD - Setting Up V4.1 User Guide
CCD - Complex Holdings V4.1 User Guide
CCD - Compliance V4.1 User Guide
CCD - Commission and Fees V4.1 User Guide
CCD - Group Schemes V4.1 User Guide
CCD - Financial Planning Tools V4.1 User Guide
CCD - EDI V4.1 User Guide
CCD - Document Manager V4.1 User Guide
CCD - Contract Enquiry v4.1 User Guide
Version 4.2
CCD - EDI V4.2 User Guide
CCD - Group Schemes V4.2 User Guide
CCD - Contract Enquiry v4.2 User Guide
CCD - Advanced v4.2 User Guide
CCD - Commission and Fees v.4.2 User Guide
Version 4.3
CCD v4.3 User Guide
CCD Getting Started V4.3 User Guide
CCD Advanced V4.3 User Guide
CCD - Setting Up V4.3 User Guide
CCD - Compliance V4.3 User Guide
CCD - Commission and Fees V4.3 User Guide
CCD - Complex Holdings V4.3 User Guide
CCD - Financial Planning Tools V4.3 User Guide
CCD - Group Schemes V4.3 User Guide
CCD - Document Manager V4.3 User Guide
CCD - Edit Suite V4.3 User Guide
Version 4.3.1
CCD User Guide v4.3.1
CCD User Guide - v4.3 and v4.3.1 Combined
CCD - Getting Started v4.3.1 User Guide
CCD - Advanced CCD and Administration v4.3.1 User Guide
CCD - Setting Up v4.3.1 User Guide
CCD - Compliance v4.3.1 User Guide
CCD - Group Schemes v4.3.1 User Guide
CCD - Financial Planning Tools v4.3.1 User Guide
CCD - Complex Holdings v4.3.1 User Guide
CCD - Document Manager v4.3.1 User Guide
CCD - Remuneration v4.3.1 User Guide
CCD Client User Manual - Consultancy Charges Report (Section L)
CCD Client User Manual - Adviser Charge Revenue Report (Section K)
Fee Mapping from 4.3 to 4.3.1
CCD Contract Enquiry Guide (4.3.1 and below)
Version 4.3.2
CCD Upgrade User Guide v4.3.2
CCD - Getting Started v4.3.2 User Guide
CCD - Advanced CCD and Administration v4.3.2 User Guide
CCD - Setting up v4.3.2 User Guide
CCD - Complex Holdings v4.3.2 User Guide
CCD - Remuneration v4.3.2 User Guide
CCD - Compliance v4.3.2 User Guide
CCD - Group Schemes v4.3.2 User Guide
CCD - Document Manager v4.3.2 User Guide
CCD - Financial Planning Tools v4.3.2 User Guide
CCD Contract Enquiry Guide (v4.3.2 and above including import function)
Release Notes
CCD 4.0.1 Features and Modifications
CCD 4.1 Features & Modifications
CCD 4.2 Features and Modifications
CCD 4.3 Features and Modifications
CCD 4.3.1 Features and Modifications
CCD 4.3.2 Features and Modifications
CCD 4.50 Release Notes
CCD 4.51 Release Notes
Troubleshooting
Unable to Open CCD on a Multi User Set Up
Home
Synaptic Client Care Desktop
Version 4 or below
Guides
Version 4.0
CCD - EDI V4 User Guide
Last Modified on 23/04/2018 4:55 pm BST
EDI Manual V1 0.pdf
About this Article
Created: 20/04/2018 2:46 pm BST
Last updated: 23/04/2018 4:55 pm BST
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