Do I need to upgrade FileMaker?

In order to continue using CCD after 31/12/2019 you will need to purchase FileMaker 15 licences direct from FileMaker before 20/09/2019 to replace your currently installed versions.

You will need to uninstall the FileMaker software and replace with your purchased copies of FileMaker 15.

IMPORTANT NOTE: FileMaker version 15 is required to run the CCD Long-Term licence.  If a later FileMaker version is purchased, CCD will not operate correctly or in the expected way.

Support for FileMaker 15 runs to 20th September 2019, after which time this version is no longer supported by FileMaker and therefore considered to be out of date software. 

It is expected that the CCD Long-Term licence will be used for reference only and a new CRM product will be used to support and run your business.

FileMaker

New FileMaker 15 licences are required for each machine that will be accessing CCD, including your server (if applicable).  If you are running CCD via RDP or Citrix you will need a FileMaker Pro licence for each user accessing CCD. FileMaker offer the option to purchase perpetual licences i.e. pay a one-off fee or via Annual licences with an ongoing fee. A Server licence is supplied by FileMaker with a minimum of 5 FileMaker Pro licences.  

All licences should be purchased direct from FileMaker.  FileMaker 15 licences will only be available to purchase up to the 20th September 2019 and should be purchased at least 48 hours in advance of this date to ensure there is sufficient time to process your order.

There are two ways to purchase your FileMaker 15 server and/or pro licences;

Online

Use the Buy option on the FileMaker website and email FileMaker’s UK Support team to request the licence downgrade to FileMaker 15

FileMaker server licence options (FileMaker Server, including FileMaker Pro): https://store.filemaker.com/teams

FileMaker individual licence options (FileMaker Pro):  https://store.filemaker.com/individuals

Customer Care Support: 0845 603 9100 / uk_support@filemaker.com

Contact the FileMaker team

Send an email to FileMaker’s UK sales team and with your request to purchase FileMaker 15 

UK licence sales: 0208 268 6030 / uk_sales@filemaker.com

Useful FileMaker links

FileMaker Website: https://www.filemaker.com/

Supporting FileMaker 15 Guides (FileMaker Server and FileMaker Pro): https://www.filemaker.com/support/product/documentation_archive.html