You will need to uninstall the FileMaker software and replace with your purchased copies of FileMaker 15.
IMPORTANT NOTE: FILEMAKER VERSION 15 IS REQUIRED TO RUN THE CCD LONG-TERM LICENCE. IF A LATER FILEMAKER VERSION IS PURCHASED, CCD WILL NOT OPERATE IN THE EXPECTED WAY.
New FileMaker 15 licences are required for each machine that will be accessing CCD, including your server (if applicable). If you are running CCD via RDP or Citrix you will need a FileMaker Pro licence for each user accessing CCD. FileMaker offer the option to purchase perpetual licences i.e. pay a one-off fee or via Annual licences with an ongoing fee. A Server licence is supplied by FileMaker with a minimum of 5 FileMaker Pro licences.
All licences should be purchased direct from FileMaker. FileMaker 15 licences will only be available to purchase up to the 20th September 2019 and should be purchased at least 48 hours in advance of this date to ensure there is sufficient time to process your order.
There are two ways to purchase your FileMaker 15 server and/or pro licences;
Use the Buy option on the FileMaker website and email FileMaker’s UK Support team to request the licence downgrade to FileMaker 15
FileMaker server licence options (FileMaker Server, including FileMaker Pro): https://store.filemaker.com/teams
FileMaker individual licence options (FileMaker Pro): https://store.filemaker.com/individuals
Customer Care Support: 0845 603 9100 / email@example.com
Contact the FileMaker team
Send an email to FileMaker’s UK sales team and with your request to purchase FileMaker 15
UK licence sales: 0208 268 6030 / firstname.lastname@example.org
Useful FileMaker links
FileMaker Website: https://www.filemaker.com/
Supporting FileMaker 15 Guides (FileMaker Server and FileMaker Pro): https://www.filemaker.com/support/product/documentation_archive.html