As well as having Quay Messenger signed in you will need to have your commission inbox open. This icon is on your desktop and looks like a wallet.
To check that this is open double click on the quay messenger icon (world with green tick) in the serviced software box you should see the Quay Commission Inbox listed.
Once the commission inbox is open and messages waiting in Quay Messenger will move into the inbox. To indicate that messages have been received the icon will flash between a green tick and a blue exclamation mark.
To import the message click into the commission inbox, the commission inbox will display all of the messages waiting to be imported, click on the Process button next to the message that you want to import their message will now appear in the updates > remunerations area of CCD