How do I deal with 'NO MATCH' exceptions in EDI?

When testing for exceptions within an EDI statement, 'NO MATCH' is flagged as an exception.

EDI has used the Match, Match Additional or Reconcile payment method. The 3 payment methods are dealt with differently.

Match – CCD has not been able to match any policy records to the information on the message. 

To deal with the exception, follow the below steps:

  • Go to the Match tab. 
  • Here all clients who have policies with the provider will be listed.
  • If the client is on the list, select the client to reconcile the remuneration amount received against the client.  
  • If the client is not found on the list, then click into the Go Client/new business record wizard. 
  • Click on the ‘add record’ button. 
  • You will then have 2 further screens to complete. 
  • Create match records - clients and create match records – holding. 
  • Add as much information as you can. As this was originally a match method of payment there is no need to add in regular commission set up – this only needs to be completed where Reconcile was the original payment method.  
  • The system will clear the exception and reconcile the received amount and ask if you want to move onto the next exception. 
  • Next month if commission is received for this client and policy, no exception will be created as the system will be able to match to the information held in the policy area of CCD.

Match Additional – Minimal information is pulled through from the message. 

To deal with the exception, follow the below steps:

  • Complete any additional information that you have. 
  • Click on the ‘create commission match record’ this will add this to the system and clear the exception.

Reconcile – the reason that this has not auto reconciled could be that there is no expectation, holding or client.

To deal with the exception, follow the below steps:

  • The Match tab is split into 3 areas, the receipt information, the holding information and the commission expectation information. 
  • Where both the holding and expectation are not found, begin with viewing the new business records.  
  • If the client is not shown in the list of clients, use the ‘go client/new business record’ wizard. 
  • If the client is in the list, use ‘view’ to confirm that this is the correct client and then the ‘select’ button to select the client.  
  • If the client was not in the list, create the client completing as much information as possible.  
  • If this is regular initial remuneration, then the expectation can be set up here for ongoing remuneration. 
  • You will need to set this up from within the holding record. 
  • The create client record button will not go live (red) until all minimum information has been entered.  
  • At the bottom of the 2nd part of the tab click onto the post button to post the expectation through from the holding.  
  • Once you have posted the expectation the remuneration received will reconcile and be removed from the exceptions list.