Information to setup the valuation service with the provider is detailed below.
For further information, please refer to the valuation user guide.
Provider support telephone | 03456 081 680 9:00 – 17:00 Monday to Friday |
Provider support email | |
Provider website | |
Service Availability | Available 24 hours Monday to Sunday (subject to maintenance) |
Access credentials for Pathways | Fir Level Synaptic Organisation ID |
Registration | Send an email to escalationteam@aegon.co.uk requesting to be set up for the Synaptic bulk valuation service with the following information:
Once set up is complete, you will receive confirmation from the escalation team with your Connect ID. The Connect ID is an Aegon specific Adviser Firm identifier and may be needed when contacting Aegon support for assistance. |
Message type | Individual bulk valuation |
Fund codes supported | ISIN MexID Citicode |
Product types | Pensions |
Setup guidance | The contracts should be entered as off platform.
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