When logging into the Synaptic Pathways for the first time, you will need to setup Multifactor Authentication.
If you have logged into Synaptic Pathways before, but have a new mobile device, you will need to disconnect your current device and follow the below instructions. See article Setting up a new device for Multifactor Authentication for more information.
Setting up Multifactor Authentication
Enter your username and password and Login:
The following page will appear. You will need to install the Salesforce Authenticator on your mobile device from the App Store or Google Play.
Once downloaded, go to the Salesforce Authenticator app on your mobile device. Click Add Account:
The App will generate a two word phrase:
Go back to your browser window and enter the two word phrase and Connect:
The following message will appear in your browser window
Click Connect on the app:
A confirmation message will appear in the app to confirm the account has been added:
This will simultaneously log you into you Synaptic Pathways account: