Logging into Webline

Webline can be accessed via the Synaptic Software Limited website. 

Go to the Synaptic website – www.synaptic.co.uk  and scroll down the screen until you find the ‘log in’ option.

Click on Synaptic. This will take you to the Synaptic login page as shown next. 

Once you have signed in, you can access Webline from the Webline tab.

Click on Webline Protection -> to start. 

For any annuity quotes and setting up your agency codes and preferred panel if applicable, you will need to use Webline Annuities tab, this will open another window in your browser and take you Webline version 1, which you guide you should have received as part of your licence package.

The Webline home page will now appear as shown below:

You have three attempts to put your password in correctly.   If on the third attempt, the password is entered incorrectly, the system will be locked and you will be unable to attempt a further log in for 5 minutes.

If you have completely forgotten your password, speak to your administrator and they will be able to amend your password.  If you use an administrator licence, you will need to call the Support Desk on 0800 028 0033 and request a password change.

Once a new password is issued, you will need to wait to until the end of the 30 minute lock out period before trying to log in again.