Information to setup the valuation service with the provider is detailed below.
For further information, please refer to the valuation user guide.
Provider support telephone | 0800 056 2026 08:30 – 17:30 Monday to Friday |
Provider support email | |
Provider website | |
Service Availability | 07:30 – 20:00 Monday to Friday 08:00 - 16:00 Saturday |
Access credentials for Pathways | Firm Level Synaptic Organisation ID |
Registration | Send an email to ecsd@aviva.com requesting to be set up for the Synaptic bulk valuation service with the following information:
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Message type | Individual bulk valuation |
Fund codes supported | ISIN SEDOL Citi codes |
Product types | All products held on the Aviva Platform (including SIPPs and Trusts) |
Setup guidance | All Accounts request (on platform) The wrap client reference must be supplied as the contract reference number Single Account request: The account reference number must be supplied as the contract reference number This version of the service continues to support the legacy wrap customer client reference / account reference but also supports the FNZ wrap account and wrap sub account reference. The legacy client reference must conform to the following pattern: nnnnn OR nnnnnnnnn The legacy account reference must conform to the following pattern: nnnnn OR nnnnnn The FNZ wrap account reference must conform to the following pattern: AVnnnnnnn The FNZ wrap sub account reference must conform to the following pattern: AVnnnnnnn-nnn (n=numeric) |
Notes | See Aviva section for legacy Friends Life and AXA Heritage plans. |
