New Articles

  1. Generic Fund

    When making a fund selection you will be able to bypass the need for a portfolio and apply the same fund costs across all products.  You will need to define the net initial and on-going costs of the fund & the growth rate the fund has. ...
  2. Why is the Parmenion platform for passive investments only?

    As the platform invests in portfolios which are not available in our fund feed from FE fund info, we are unable to link the portfolios to the platform.  The additional charges that apply to active investments such as the DFM and switch charge c...
  3. Why is the Parmenion & Praemium platform being excluded from my Comparator research when I select funds?

    The platforms invest in portfolios which are not available in our fund feed from FE fund info, so we are unable to link the portfolios to the platform.  You can either opt to build the portfolios manually using the component underlying funds o...
  4. Email Verification & Password Reset

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  5. Why have I not received a password reset email?

    There could be a few reasons why you have not received a password reset email: Have you entered the correct Webline number and username? Have you checked your junk folder? Your email address may not be within your user details (you should have s...
  6. Password Reset

    If you would like to reset your Synaptic Webline password, you will need to do the following: Complete your Webline number and Username & click 'Send' This will send a password request through to your email address. Click the...
  7. Verifying your email address

    If there is no email address recorded within your account details, you will be prompted to verify your details when logging in. We have added this feature to help with any future password resets, as your password reset request will be emailed to yo...
  8. How do I disable pop-ups?

    Sometimes your Internet settings can prevent connection from Webline to the providers’ extranet sites to complete the e-apply journey. To prevent this, follow the instructions below: Edge Open Microsoft Edge browser. Click on "More a...
  9. Integrating Synaptic Webline Play, Quote & Apply

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  10. Synaptic Webline Play - Integrating Webline Play into your website

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