Updated Articles

  1. What's in Pathways 3.0 Release?

    What's in Pathways 3.0 release? Platform and product comparison Stochastic and deterministic modelling of chosen platforms and products Ex-ante Illustration Central Investment Proposition Special deals and discounts
  2. Assigning Whole of Market Permissions

    As an Administrator, you are able to enable Whole of Market Mode for users. Navigate to Setup at the top right of the screen: Type Users into the  Quick Find  box Click  Users under  Users: Click into the user...
  3. How do I change the Risk Set from 1-10 to 1-5 or vice versa?

    In the Configuration> Central Investment Strategy> Risk Categories  area, chose the Risk Set from the drop down: ...
  4. Central Investment Proposition - Assigning Users to a Segment

    Assign Users to a Segment in a Central Investment Proposition by clicking into the Assign Users  tab: Click on user to move them over to the Assigned Users area: Multiple users can be assigned at once. Click on the first use...
  5. Central Investment Proposition - Adding Off Platforms to a Segment

    To add Off Platform products to the segment, click into the Off Platform Products tab: Click on the Off platform product you would like to add to the segment: Once selected, click the arrow to move the product over to  Off Platform ...
  6. Central Investment Proposition - Adding On Platforms to a Segment

    After creating the segment, On platform products will be the first screen to complete. Click on the On platform product you would like to add to the segment: Once selected, click the arrow to move the platform over to Platforms in Segment ...
  7. My Synaptic Pathways screen doesn't look right - How can I resolve this?

    If you are having issues with the view of Synaptic Pathways, for e.g. aligned issues, this may be related to your browser. Ensure your browser is on the latest stable version.  Synaptic Pathways is best used on Google Chrome. See article What...
  8. What Training is available on Salesforce?

    Salesforce offers  Trailhead  as a  fun interactive  way to learn how to use their products. Synaptic Pathways is built on the Salesforce platform and we utilise native functionality offered by Salesforce. Trailhead is fre...
  9. What Support is available?

    Our Support Team will assist you with any queries you may have. For all user and technical queries, contact us on   Telephone: 0808 164 5463   Email: support@synaptic.co.uk   Sometimes it's faster and easier to find y...
  10. Can I use the software on a mobile/tablet?

    Yes - see article  Supported Browsers and  Devices for Lightning Experience.   ...