Updated Articles

  1.  Webline Settings - Provider Panel

    Your browser does not support HTML5 video. In this video we take you through the Provider Panel within the Settings area of Synaptic Webline. ...
  2.  Webline Settings - Commission Settings

    Your browser does not support HTML5 video. In this video we show you how to add your commission settings into Synaptic Webline. ...
  3.  Webline Settings - Agency Codes

    Your browser does not support HTML5 video. In this video we show you how to add your Agency codes into the Settings> Vendor Account> Agency Codes area. ...
  4. Add a new user in Webline

    To add a new user to your Webline account, you must be setup as a Vendor Administrator. Start by logging into Webline. Click into 'Users' in the main menu, then 'Add New User'. Complete the details of the new user, a password and select a logo...
  5. Does Synaptic Research “run in offline mode”?

    No. You need an internet connection to use Synaptic Research. (This guarantees that you always have access to all your work, regardless of which computer you did the research on, and that you are seeing the latest product and data. It also ensures t...
  6. Why is no Quote link being displayed for a product type?

    The Quotes section above describes all the areas in which the system displays links to your quotation engine. There are three reasons why these quote links may not be displayed: You haven’t entered the details of your quote engine into your user a...
  7. How long is stored research held on the system for?

    As described in the User Guide, Synaptic guarantees to store research on the system for at least 30 days. This is a minimum contractual requirement – it doesn’t mean that Synaptic will delete research on the 31st day and, at the moment, Synaptic has...
  8. Where is my research stored?

    Your research is automatically stored on Synaptic’s servers. These are both resilient and secure, but we recommend that you download PDF reports etc. describing your research for your own backup purposes. However, please note that your research its...
  9. How do I send research in Synaptic Research?

    This article explains how to send research to other named users on your licence. It is possible to send research between named users on a licence.  To do this find the piece of research to be sent to a named user.  Use the Send button on the Menu...
  10. How do I create Multiple Reports on Synaptic Research?

    This article explains how to produce a Suitability Report for multiple pieces of research. To be able to use this part of Synaptic, the Multiple Report licence on Synaptic is required. If you do not have this please contact our Customer services te...