Valuations - Prudential

Information to setup the valuation service with the provider is detailed below.

For further information, please refer to the valuation user guide.

Provider support email 

Prubulktransactionshub@prudential.co.uk

Provider website

www.pruadviser.co.uk

Service Availability

Values updated each weekday morning

Access credentials for Pathways

Firm Level

Synaptic Organisation ID 

Registration

Send an email to PruBulkTransactionsHub@Prudential.co.uk     with “Bulk Valuations Request” as the subject line with the following information:

  • Firm Name
  • Firm Reference Number (FRN)
  • Enable bulk valuation service for “Synaptic Software” 
  • If holding Retirement Account policies, please specific the level to view Valuations (at either Master or Sub account)

If you are a Network Firm, please specify your associated Adviser Firm Names and FRN’s who you wish to setup Bulk Valuations for. 

By registering for Bulk Valuations, we are required to perform verification checks on the information submitted to ensure the policies held are available for our Bulk Valuations service and to validate with Synaptic.

Once set up is complete, you will be able to request valuations via Synaptic Pathways.

Message type

Individual bulk valuation

Fund codes supported

ISIN

Provider internal code 

Product types

Onshore Bonds 

Offshore Bonds (UK Firms)

Pensions

ISAs

Setup guidance






The contracts should be entered as plans. Please note the feed will look to match exactly with plans entered in your system so the formats must be as entered below


For onshore bonds, 10 digit format eg. 123456A000

For offshore bonds, S1234567C or OBL1234567

For pensions 123AB456, C123D456, RET123456 or RET123456A01


Notes

Prudential ISAs provided by Link Financial Investments Limited (the ISA Plan Manager) will be available via this service.


Prudential is unable to supply valuations for M&G contracts at contract level, instead, each segment within a contract needs to be valued separately.