Creating a Trial - New Customers

This article is for new Salesforce users. If you are an existing Salesforce user, see article - Creating a Trial - Existing Salesforce Customers

You can create a new trial through our website or through the Salesforce AppExchange.

Synaptic Website

Go to

Enter details you would use if your licence would be converted to a full licence. Your company name will be used to create an unique URL for your trial.

Salesforce AppExchange

Go to Synaptic Pathways - Synaptic Software Limited Part of Capita PLC - AppExchange (

As seen below, you are able to scroll through screenshots of Synaptic Pathways, view the Highlights and Description. Features, Requirements, Support Details, Data Sheets and White Papers can be found at the bottom of the page.

To create your 30-day trial, you will need to click ‘Get It Now’

Log into your Trailblazer account or continue as guest:

Complete the details to start your free trial

Please note: ensure your username and email address are the credentials you would like to use when your trial account is converted to a full licence.

Once you select ‘Start New Trial’ you will receive an email to login. Click the link to open Risk Explorer.

Please note - this may take a few minutes to come through. If you have not received the email, check your Junk folder.

To login in the future, you can access Synaptic Pathways through this direct link - Synaptic Pathways | Synaptic Software or through our website - Synaptic Software.

Enter a new password, security question and answer. Click ‘Change Password’:

This will log you into your Synaptic Pathways trial version:

The system will come with some pre-populated data as standard. This will allow you to view test Contacts, Attitude to Risk Questionnaires and Illustrations.

As seen in the contact below, Casey Cooper has been populated with test data.

All Contacts, Attitude to Risk Questionnaires and Illustrations you enter onto your trial version, will be pulled through to your purchased version.

Next step - Set up your Attitude to Risk site Setup - Attitude to Risk Questionnaire

Trial Conditions

New customers get a 30-day trial which includes a 30-day trial of Salesforce Enterprise Edition. 

Trial accounts use Salesforce Enterprise licences as the ‘base’ licence and you will be able to view Salesforce in-built CRM functionality, such as opportunities and marketing campaigns. When you convert from a trial to a standard Synaptic Pathways licence, your organisation will be restricted to the Salesforce OEM licence and therefore you no longer have access to Create, Read, Update or Delete the following CRM functionality; 

  • Leads
  • Opportunities 
  • Cases
  • Solutions 
  • Campaigns

Should you wish to upgrade from our OEM edition to a Salesforce Enterprise Edition, contact us for further information.