New Articles

  1. Creating a Contact

    Create a new contact by navigating to Contact in the top toolbar:  Select the drop down arrow to create a new contact: Complete the details of your client:  When entering the birthdate, start by selecting the year, month and ...
  2. Contact Page

    See below for key areas of Synaptic Pathways Contact page:
  3. Homepage

    See below for key areas on the Synaptic Pathways Homepage: ...
  4. Setup - Attitude to Risk Questionnaire

    To send Attitude to Risk Questionnaires (ATRQ) direct to your clients to complete, you must set up a unique URL for your system.  The URL will be sent in an email to the client and will show in their browser, so you should choose a name that th...
  5. How much is Synaptic Pathways?

    The application  starts at £50  per user per month  (discounts available for  non-profits ) .  You can  access the  application on  the  Salesforce App Store .   Fo r more ...
  6. Assigning Whole of Market Permissions

    As an Administrator, you are able to enable Whole of Market Mode for users. Navigate to Setup at the top right of the screen: Type Users into the  Quick Find  box Click  Users under  Users: Click into the user...
  7. Creating a Trial - Existing Salesforce Customers

    Your administrator will need to manage the package installation into Salesforce. Follow this link to Salesforce guidance on  Installing Packages . Please note - we do not require passwords for installations and always recommend installing on sa...
  8. Creating a Trial - New Customers

    This article is for new Salesforce users. If you are an existing Salesforce user, see article - Creating a Trial - Existing Salesforce Customers You can create a new trial through our website. Go to www.synaptic.co.uk/trial Enter details you ...
  9. Setup - Attitude to Risk Questionnaire

    To send Attitude to Risk Questionnaires (ATRQ) direct to your clients to complete, you must set up a unique URL for your system.  The URL will be sent in an email to the client and will show in their browser, so you should choose a name that th...
  10. I've pinned a task to the navigation bar, how do I unpin it?

    If you have pinned a task to the navigation bar (as seen below) the drop down arrow will disappear. To remove a pinned task, go to the edit pen on the top right of the screen: Remove by clicking the cross next to the task: Click '...