New Articles

  1. Adding New Users

    To assign licences, you will have to be an admin user Navigate to Setup in the top right of the screen: Type 'users' in quick find box on the top left of the screen. In the Users list, select ‘Users’ If you would like...
  2. How to grant access to Support

    If you need our Support Team to look at an issue within your system, your System Administrator can grant access for a set period of time. Click on the ‘Astro’ logo at top right & click on ‘Settings’ From the menu bar...
  3. Administrator Password Reset

    If you are an Administrator and you require a password reset, you will need to contact our Application Support Team on 0808 164 5463 Option 1 or email Support@synaptic.co.uk to do this for you. If you are an Administrator and a user requires a pa...
  4. User did not receive a password reset email

    Your email provider may be blocking the emails coming from Salesforce. Please see the article for further information -   https://help.salesforce.com/articleView?id=000325381&type=1&mode=   ...
  5. Synaptic Pathways - How to reset a users password

    Your browser does not support HTML5 video. How an Administrator can reset a users password in Synaptic Pathways ...
  6. A2Risk Guide

    A2Risk Adviser Guide
  7. How do I access Synaptic Pathways if I already use Salesforce?

    The application is available on the  Salesforce App Store  and can be downloaded for immediate use.   ...
  8. How to reset a users password

    As an Administrator, you are responsible for resetting users passwords in Synaptic Pathways. If you are not an administrator, you will not have the permission to do this. If you are an administrator and require and password reset, see article Admi...
  9. Password reset – I cannot bypass the security question, how can I gain access?

    If you have had your password reset and cannot bypass the security question, we will need to resolve this for you. Contact our Application Support Team on 0808 164 5463 Option 1 or email Support@synaptic.co.uk   ...
  10. Attitude to Risk Profiler 1-10

    Downloadable Synaptic Attitude to Risk Profiler for 1-10 with Capacity for Loss questions. Synaptic Attitude to Risk Profiler 1-10 with Capacity for Loss ...