New Articles

  1. Can I have a trial version?

    A 30-day trial is available on the  Salesforce App Store . The trial can be converted to a standard licence at the end of the trial to provide full access to the Synaptic Pathways application.  R esearch  entered   into Synaptic Pathway...
  2. Contact Page

    See below for key areas of Synaptic Pathways Contact page:
  3. Creating a Contact

    Create a new contact by navigating to Contact in the top toolbar:  Select the drop down arrow to create a new contact: Complete the details of your client:  When entering the birthdate, start by selecting the year, month and day: ...
  4. Homepage

    See below for key areas on the Synaptic Pathways Homepage: ...
  5. Off-Platform Holdings - Underlying Assets

    This article is a continuation of Creating an Off-Platform Holding . To add underlying assets to a holding, click into the Underlying Assets tab: Click New Complete the details of the asset. Either leave Underlying asset type to All  o...
  6. Assigning Whole of Market Permissions

    As an Administrator, you are able to enable Whole of Market Mode for users. Navigate to Setup at the top right of the screen: Type Users into the  Quick Find  box Click  Users under  Users: Click into the user you would like to a...
  7. Setup - Attitude to Risk Questionnaire

    To send Attitude to Risk Questionnaires (ATRQ) direct to your clients to complete, you must set up a unique URL for your system.  The URL will be sent in an email to the client and will show in their browser, so you should choose a name that the cli...
  8. How much is Synaptic Pathways?

    The application  starts at £50  per user per month  (discounts available for  non-profits ) .  You can  access the  application on  the  Salesforce App Store .   Fo r more inform a tion  please contact  our team on   hel...
  9. Creating a Trial - Existing Salesforce Customers

    Your administrator will need to manage the package installation into Salesforce. Follow this link to Salesforce guidance on  Installing Packages . Please note - we do not require passwords for installations and always recommend installing on sandbox...
  10. Creating a Trial - New Customers

    This article is for new Salesforce users. If you are an existing Salesforce user, see article - Creating a Trial - Existing Salesforce Customers You can create a new trial through our website. Go to www.synaptic.co.uk/trial Enter details you ...