New Articles

  1. Why does the Ongoing Charge data differ to other sources?

    Ongoing charge data can differ to other sources due to a number of reasons. For example, a fund selected in Synaptic Pathways may have a different OCF charge as those displayed on FE Analytics. Our fund data and values are supplied by FE fundinfo...
  2. What's the difference between Research with a Central Investment Proposition and without?

    Central Investment Propositions are created within the Investment Pathways  area. You can configure Platform & Off Platform Products ,  Portfolios , Fund Lists and Segments  under the CIP.  Multiple segments can be created, these segments...
  3. How is Stakeholder pension reflected in the research?

    Stakeholder can be selected in the Comparison with Ex Ante and Ex Ante results screen. When selecting a retirement wrapper in the investment details, the 'Stakeholder' button will be available to select: The Stakeholder button will be highlight...
  4. Why can't I see a specific platform/provider in the research screen?

    If you are expecting to see a specific provider or platform in the research, they may be unavailable for a number of reasons If you have created a Central Investment Proposition. The product is either not in the CIP or is in the CIP, but not alloc...
  5. Research without a Central Investment Proposition - what does it look like?

    Research without a Central Investment Proposition will allow you to do Whole of market research. All platforms & off platform products will be available and they will only be unavailable if a fund or portfolio has been selected that is not supporte...
  6. My Synaptic Pathways screen doesn't look right - How can I resolve this?

    If you are having issues with the view of Synaptic Pathways, for e.g. aligned issues, this may be related to your browser. Ensure your browser is on the latest stable version.  Synaptic Pathways is best used on Google Chrome. See article What brow...
  7. Why is research not appearing in the navigation bar?

    Pathways has been designed to open a tab in the navigation bar when the item you are working on does not have a dedicated tab. Risk questionnaires & Illustrations will appear in the navigation bar as they can only be opened through a contact record...
  8. How do I set a Central Investment Proposition to active?

    Navigate to  Investment Pathways: When creating a Central Investment Proposition for the first time, you will get the choice of making it Active upfront: If you would prefer to work on the CIP before marking it as active, you can navigat...
  9. I have created a Central Investment Proposition, but I cannot see it's reflected in the research?

    You will need to make sure the Central Investment Proposition is set to active. Navigate to  Investment Pathways: In the Central Investment Proposition area, find the record you have created. If the Active column shows the CIP as Inactive, yo...
  10. What's in Pathways 6.7 Release?

    We're pleased to share the highlights of our latest Pathways product release What’s New in Version 6.7 Enhanced Client Review Process Initiating and managing the reviews of client holding has been modified to incorporate customer feed...