Popular Articles

  1. Unipass Certificate

    Associating your Unipass will allow you to sign in to the suite (without your username and password) and is often mandated for some providers when using Contract enquiry. For the Unipass Certificate you will see the following screens when this opti...
  2. Synaptic Contract Enquiry - User Guide

    This guide provides instructions for the setup and use of the electronic contract valuation service via the Synaptic product suite. If you have any questions or wish to enquire about a Contract Enquiry licence, please contact our customer service c...
  3. Synaptic Comparator User Guide - Download

    Synaptic Comparator User Guide.pdf
  4.  Getting started with critical yield calculator

    This video will take you through the critical yield calculator, which allows you to calculate the critial yield and hurdle rate of a new plan. Your browser does not support HTML5 video. ...
  5. Synaptic Comparator Quick Start Guide - Download

    Click here to download Synaptic Comparator Quick Start Guide
  6. What is Synaptic Modeller?

    Synaptic Modeller is an investment planning tool designed to help you fulfil compliance obligations by assessing your client's attitude to investment risk and enable you to recommend a suitable and tailored solution for them. Synaptic Modeller is d...
  7. I can't log into Synaptic Product & Fund Research - Why?

    Common issues which may occur when logging into Synaptic Product & Fund research Research:- When clicking through to Synaptic Product and Fund Research through the synaptic suite, you receive a error:            This indicates your username a...
  8. How to log into Products on our website

    To log into the Synaptic Suite you will need to do the following: Navigate to http://www.synaptic.co.uk/ Scroll down to the login icons, click on 'Synaptic', as seen below: This will open the Synaptic Suite logon page: Enter your deta...
  9. How To Reassign A Contact In Synaptic Comparator?

    It is possible to reassign a contact to another adviser in your company. This will permanently move the contact record together with all research from your Synaptic Comparator account to the new advisers account. To reassign a contact, simply find...
  10. How do I disable pop-ups?

    Sometimes your Internet settings can prevent connection from Webline to the providers’ extranet sites to complete the e-apply journey. To prevent this, follow the instructions below: Edge Open Microsoft Edge browser. Click on "More actions" lin...