Popular Articles

  1. Webline Protection - Introduction

    Within the Webline Protection area of the knowledgebase, we will show you how to obtain multiple protection quotes and apply electronically.   The products that can be quoted and applied for, using this software are as follows: Standalone Pro...
  2. Within the Plans area, why is there only one Phased option when I can choose UFPLS or PCLS separately?

    When selecting ‘Phased Drawdown’ there is a screen within the Step-by-Step process that allows you to compare PCLS and UFPLS, allowing you select the best option for you client.
  3.  Top Tip - Adding a Portfolio into a Holding

    Your browser does not support HTML5 video. Save time by easily pulling funds from a portfolio in Portfolio Builder into a client’s holding instead of adding them one-by-one. ...
  4. Provider Documents

    To view or print Provider documents, click on Provider Documents within the More  tab. Within this section, you will find a list of providers.   Click on the provider required and their available documents will be displayed, as shown i...
  5. Why is Other Income mandatory when selecting ‘Phased’?

    An other income has to be added, as this will be the income the client lives on during the phased period.
  6. Where has the IA Money Market sector gone?

    The Investment Association (IA) have renamed the IA Money Market sector to IA Standard Money Market.  All funds previously listed in IA Money Market can be located within the newly named sector. As sectors are listed alphabetically in Synaptic ...
  7.  Improved Client Search

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  8. How to access Synaptic Comparator using Microsoft Edge

    Using Internet Explorer mode provides compatibility with Silverlight while using Microsoft Edge technology, much the same as if a plugin/extension is used. To access Comparator using Microsoft Edge please use the following steps: Firstly, access...
  9. Settings

    The Settings tab on the top right of the screen allows you to view your Account Details, such as Company name and contact details.   Your company details cannot be changed from this area.  Please contact Support to request any changes t...
  10. Multi Benefit Products

    The Multi benefit quotation steps follow the same journey as the Standalone Products with few changes to the navigation.  Start the Multi Benefit quote after filling in the client details by selecting the Multi Benefit Products tab. Sele...