Updated Articles

  1. How reliable is the data collected for the Risk Ratings?

    Product Providers supply  their  data and the Risk Ratings are approved before publication. No qualitative overlay is applied to change the risk profile which is calculated solely  based on  projections of the underlying ass...
  2. What is the difference between Illustration Settings and a 'What If' scenario?

    Illustration Settings is used to update the details of your Illustration. Updating this information will amend the original details of the illustration. The 'What If' area allows you to create an alternative scenario that will sit alongside...
  3. What Training is available on Salesforce?

    Salesforce offers  Trailhead  as a  fun interactive  way to learn how to use their products. Synaptic Pathways is built on the Salesforce platform and we utilise native functionality offered by Salesforce. Trailhead is fre...
  4. Can I view the scoring method for the Attitude to Risk Questionnaire?

    Yes - the scoring method can be found within Configuration> Central Investment Strategy> Client Risk Questions & Answers .   ...
  5. How can I tell when a client has completed an Attitude to Risk Questionnaire?

    You will receive an email notification confirming the client has completed the questionnaire. There will also be a completed flag against the Attitude to Risk Questionnaire on the contact record.     ...
  6. Risk Illustrations - Compliance Details

    The Compliance Details tab includes the Capacity for Loss Statement , Investment Forecast Details by Year ,  Forecast Fees Summary ,  Risk Summary and Portfolio Factsheet. The Capacity for Loss statement populates based on how...
  7. Setting Attitude to Risk Manually

    To create an attitude to risk questionnaire, create a new contact or find an existing contact record. In this example, I will search for a contact called ‘Test Client 1’: This will load up their contact record: To create an atti...
  8. Risk Illustrations - Report Content

    The Report Content tab allows you to amend the Capacity for Loss Supporting Statement , enter a Recommendation Summary  and Target Portfolio Summary. They will pull through to the Report : Capacity for Loss Supporting Statement: ...
  9. Why do I need to complete a new Attitude to Risk Questionnaire after the update?

    A new Attitude to Risk Questionnaire will need to be completed before it can be used on an Illustration. Changes to the latest Investment Strategy requires you to set a new default risk rating for your client. All previous default risk ratings have ...
  10. What browsers are supported?

    Salesforce Lightening experience requires an up-to-date browser to operate correctly. Please note that the only fully supported desktop browser is Chrome, and Safari on iOS for tablet. For more details, see article on the Salesforce site here...