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  1. Where do the Compliance notes in the Attitude to Risk Questionnaire pull through to?

    Compliance Notes pull through to the Attitude to Risk Questionnaire Report: ...
  2. How do I access Risk Explorer if I already use Salesforce?

    The application is available on the  Salesforce App Store  and can be downloaded for immediate use.   Creating a Trial - Existing Salesforce Customers ...
  3. What does Risk Explorer do?

    Risk Explorer is a risk profiling and asset allocation tool for use in the financial services sector, designed to assist advisers determine their client’s risk attitude with automatic risk profiling of investments, clearly demonstrating the s...
  4. How are the Risk Ratings calculated?

    The Synaptic Risk Ratings are derived directly from the output from the Moody’s Analytics stochastic engine, the Economic Scenario Generator.    The metrics published are based on a quarterly updated mathematical simulation wher...
  5. How reliable is the data collected for the Risk Ratings?

    Product Providers supply  their  data and the Risk Ratings are approved before publication. No qualitative overlay is applied to change the risk profile which is calculated solely  based on  projections of the underlying ass...
  6. What is the difference between Illustration Settings and a 'What If' scenario?

    Illustration Settings is used to update the details of your Illustration. Updating this information will amend the original details of the illustration. The 'What If' area allows you to create an alternative scenario that will sit alongside...
  7. What Training is available on Salesforce?

    Salesforce offers  Trailhead  as a  fun interactive  way to learn how to use their products. Synaptic Pathways is built on the Salesforce platform and we utilise native functionality offered by Salesforce. Trailhead is fre...
  8. Can I view the scoring method for the Attitude to Risk Questionnaire?

    Yes - the scoring method can be found within Configuration> Central Investment Strategy> Client Risk Questions & Answers .   ...
  9. How can I tell when a client has completed an Attitude to Risk Questionnaire?

    You will receive an email notification confirming the client has completed the questionnaire. There will also be a completed flag against the Attitude to Risk Questionnaire on the contact record.     ...
  10. What browsers are supported?

    Salesforce Lightening experience requires an up-to-date browser to operate correctly. Please note that the only fully supported desktop browser is Chrome, and Safari on iOS for tablet. For more details, see article on the Salesforce site here...