New Articles

  1. A2Risk Guide

    A2Risk Adviser Guide
  2. How to reset a users password

    As an Administrator, you are responsible for resetting users passwords in Synaptic Pathways. If you are not an administrator, you will not have the permission to do this. If you are an administrator and require and password reset, see article Admi...
  3. Password reset – I cannot bypass the security question, how can I gain access?

    If you have had your password reset and cannot bypass the security question, we will need to resolve this for you. Contact our Application Support Team on 0808 164 5463 Option 1 or email Support@synaptic.co.uk   ...
  4. How do I access Synaptic Pathways if I already use Salesforce?

    The application is available on the  Salesforce App Store  and can be downloaded for immediate use.   ...
  5. Can we update the text on the Attitude to Risk Questionnaire when sending to a client?

    Within Configuration , under your Company Settings  Risk Questionnaire Message , you can enter additional text  which will  appear   alongside  the standard  email  information when sending an Attitude to Risk Questionnaire to a client to...
  6. What Attitude to Risk Questionnaires are available?

    The Attitude to Risk Questionnaire is provided by market leaders A2Risk and was developed in conjunction with Moody’s Analytics.  
  7. Can I duplicate an illustration?

    Yes - you will find an option to 'Duplicate Illustration' at the top right in the Illustration screen.  
  8. When I click on the link to complete an Attitude to Risk Questionnaire, I get an error - why?

    Ensure you have setup your Attitude to Risk Questionnaire correctly. Check the steps within the article Setup - Attitude to Risk Questionnaire . The 'Default Web Address' field may not have been completed in the setup process. ...
  9. My Synaptic Pathways screen doesn't look right - How can I resolve this?

    If you are having issues with the view of Synaptic Pathways, for e.g. aligned issues, this may be related to your browser. Ensure your browser is on the latest stable version.  Synaptic Pathways is best used on Google Chrome. See article What brow...
  10. Sustainable Drawdown – why is the retirement age 65 and the term 19 years by default?

    The average retirement age is 65 years and the gender-neutral forecast life expectancy is 84 years. This equals a 19 year term.  These inputs can be changed, for example retiring at 67years, equals a 17-year term.